1. Introduction
1.1 This document sets out the terms and conditions under which HQ CHIPPER PARTS provides Products and services to customers.
1.2 By placing an Order or accepting a Quote, the Customer agrees to be bound by these terms and conditions.
1.3 Please read these terms carefully before placing an Order.
2. Definitions
2.1 “Company” refers to HQ CHIPPER PARTS.
2.2 “Customer” refers to any individual or business placing an Order or accepting a Quote
2.3 “Products” refers to the goods or services provided by the Company.
2.4 “Quote” refers to a document issued by the Company to the Customer, specifying the prices of Products.
2.5 “Order” refers to a formal request made by the Customer for the purchase of Products.
2.6 “Invoice” refers to the billing document issued by the Company upon Order Confirmation.
2.7 “Order Confirmation” refers to the formal acknowledgment issued by the Company to confirm the details and acceptance of the Customer’s Order.
2.8 “Warehouse” refers to the physical storage location in Latvia, Riga, Baldones Street 1.
3. General Terms
3.1 These terms apply to all Quotes, Orders, and contracts made by Company unless otherwise agreed in writing.
3.2 The Company reserves the right to modify or update these terms. The latest version will be available on the Company’s website.
3.3 Purchased of the Products shall be deemed as acceptance of these Terms.
4. Ordering
4.1 Orders can be placed via email, phone, or the Company’s website.
4.2 A formal Quote will be provided based on Customer requirements.
4.3 An Order is considered accepted once the Customer confirms in writing, via email, or by returning a signed Order Confirmation.
4.4 Invoice will be issued once the Order has been accepted and processed by the Company.
4.5 Any changes to the Order Confirmation can only be made with the Company’s approval, and such modifications will only be valid once a modified Order Confirmation has been provided to the Customer.
4.6 The Customer may not transfer an Quote to a third party without Company’s prior approval.
5. Prices and Orders
5.1 All prices are Quoted in the currency indicated in the Quote or the Order Confirmation document. and apply EX Works (EXW), by INCOTERMS 2020, plus applicable VAT.
5.2 The price is valid only for the period specified in the Quote and is subject to change thereafter.
6. Payment Terms
6.1 Payment shall be made in accordance with the payment terms set by the Company in the Invoice. Payments should be made via bank transfer to the account indicated on the Invoice or by other pre agreed methods.
6.2 The Customer shall reference the Invoice number when making the payment.
6.3 The Company reserves the right to require advance payment from Customers with a history of payment delays or insufficient credit history.
6.4 Late Payments:
6.4.1 In the event of a first late payment, the Customer will receive a reminder email 3 days after the due date, with additional reminders sent every three (3) calendar days.
6.4.2 After a second late payment, the Customer must make a 50% prepayment for the next Order, with the remaining 50% due 30 days after delivery
6.4.3 For subsequent late payments, 100% prepayment will be required for future Orders until the Customer’s payment behaviour improves.
6.5 Escalation Process:
6.5.1 In case of Late Payment, the Company shall have the right to transfer the debt to Companies chosen third person for debt recovery. The Customer shall reimburse all damages and fees incurred in recovering late payment.
6.5.2 After 30 days of non-payment, no further Products will be sold or shipped to the Customer until all overdue Invoices are paid. The Customer will receive an email notification informing them of the suspension of further shipments and urging immediate payment to avoid further escalation
6.5.3 After 90 days, a physical letter will be sent to the Customer’s business address. This letter will detail the overdue amount, provide clear instructions for payment, and warn that failure to settle the debt may result in additional actions, including referral to a debt collections agency. The Customer is advised to contact the Company immediately to resolve any issues and avoid further actions.
7. Credit Limits
7.1 The Company may establish a credit limit for the Customer based on their credit history and payment behaviour. The credit limit will be communicated to the Customer at the time of their first Order or whenever the limit is revised.
7.2 Once the Customer reaches their credit limit, no further Orders will be processed unless the Customer settles the amount that exceeds
the approved credit limit.
7.3 The credit limit may be adjusted periodically based on the Customer’s payment discipline. If the Customer consistently meets
payment deadlines and maintains a positive payment history, The Customer can ask the Company to increase the credit limit. Conversely, if the Customer demonstrates poor payment behaviour (e.g., late payments or defaults), the Company reserves the right to reduce the credit limit or impose alternative payment terms.
7.4 The Customer will be notified in writing if their credit limit is increased or reduced. This notification will be sent via email to the
Customer’s registered contact details. Any adjustments to the credit limit will be based on a review of the Customer’s payment behaviour, and the Company will communicate the revised credit limit before processing any new Orders.
7.5 If the Customer’s payment discipline improves and their outstanding balance is paid promptly, the Company may consider increasing the credit limit after an evaluation period.
7.6 In the event of significant late payment, the Company may decide to remove the Customer’s credit limit and require all future Orders to be prepaid, regardless of the Customer’s previous credit limit.
8. Delivery and Shipping
8.1 Delivery shall be Ex Works (Incoterms 2020) with pick up location stated in Company’s Order Confirmation.
8.2 Delivery will be arranged according to the availability of Products and the agreed shipping method. Estimated delivery dates are subject to change.
8.3 The delivery date is stated in Company’s Order Confirmation.
8.4 Stated delivery time is binding only if the Customer has provided all necessary information regarding product details, delivery address, and any other required documentation or instructions. If the customer delays in providing such information, the delivery time may be extended accordingly.
8.5 The Company will not be held responsible for any delays caused by incomplete or inaccurate information provided by the customer. Additionally, any changes to the Order or shipping details after the Order Confirmation may impact the estimated delivery time. If there is a delay due to the customer’s actions, the Company will notify the customer of the revised delivery timeframe.
8.6 Company can offer their Quote for shipping with Companies partners – indicated on the price quotation.
8.7 Shipping costs will be determined based on the delivery location and the size/weight of the Order. These will be provided before Order Confirmation.
8.8 The risk of loss or damage to Products passes to the Customer once the goods are shipped according to incoterm EXW (2020).
8.9 The Company is not liable for delays due to force majeure, strikes, operational disruptions, supply shortages, or other unforeseen events.
9. Pickup and Warehouse Access
9.1 The Sales Specialist will provide the Customer with their Order number, which must be presented to the Warehouse staff upon arrival.
9.2 Access to the Warehouse is permitted only with the authorization of Warehouse staff at Entrance Door No. 1.
9.3 If it is agreed with the Customer that the goods will be left outside the Warehouse for pick up after working hours, the Company will not be held responsible for any missing items from the Order from the moment the goods are placed there.
10. Uncollected Orders and Storage Charges
10.1 If the Customer does not collect the Order within five (5) business days, a storage fee of EUR 15 per business day will be applied starting from the sixth (6th) business day and will continue until the Order is collected. The storage fee will be applied on the final Invoice.
11. Product Availability
11.1 All Products are subject to availability. The Company reserves the right to cancel or modify an Order if the Product becomes unavailable or is delayed.
11.2 In the event of a delay, the Company will notify the Customer as soon as possible and provide an updated estimated delivery timeline.
11.3 The Company shall not be held responsible for any losses or damages arising from product unavailability or delays in delivery.
12. Warranty and Returns
12.1 The Company offers a warranty on Products, which covers manufacturing defects but does not cover damages caused by misuse, accidents, or improper care.
12.2 The Customer must inspect the delivered Products within 14 days of receiving to ensure that all parts are included and match the Order. Any missing parts or visible defects must be reported to the Company within this period.
12.3 If no issues are reported within the specified timeframes, the Products will be assumed to have been delivered complete, in good condition, and fully functional. The Customer will lose the right to make claims afterward.
12.4 Customers may return Products within 60 days of receiving the Order, provided they are unused.
12.5 The Customer is responsible for return shipping costs unless the return is due to a defect or an error by the Company
12.6 The Product must be in its original condition and unused.
12.7 Before returning a Product, the Customer must contact the Company to obtain a return authorization. Unauthorized returns may be refused.
12.8 Upon receiving the returned Product, the Company will inspect it and issue a credit note to cover the existing or future Orders.
12.9 The Customer has the right to request a refund, which will be processed within 60 days, provided there are no disputes.
12.10 Refunds will be issued using the original payment method within a reasonable processing time.
12.11 The Company reserves the right to refuse a return or issue only a partial refund if the returned Product is damaged, missing components, or not in resalable condition.
12.12 The Company may request additional information to process the part exchange or refunds.
12.13 Products that are custom made based on customers request and are with customers confirmed drawing are considered final, therefore must be paid in full after production has been completed. If the product fully matches customers confirmed drawing, product can not be considered defective, therefore will not be refunded or exchanged.
13. Privacy and Data Protection
13.1 The Company respects your privacy and is committed to protecting your personal data. We collect, store, and process your data in accordance with the General Data Protection Regulation (GDPR) and applicable laws.
13.2 The Customer shall not disclose, distribute, or otherwise make available companies provided drawings, pricing and shipping information to third parties without the Company’s prior written authorization.
13.3 For more information, please refer to our Privacy Policy: https://chipperparts.eu/privacy-policy/
13.4 The Company may share the Customer’s details with a debt recovery agency if the payment is not received on tim
14. Liability
14.1 The Company is not responsible for any indirect, incidental, or consequential damages arising from the use or misuse of our Products
14.2 The Company’s liability is limited to the purchase price of the Products
15. Governing Law
15.1 These General Terms and Conditions are governed by the laws of the Republic of Latvia and will be interpreted in accordance with them.
15.2 Any disputes between the Customer and the Seller arising from this agreement will be resolved under the laws of the Republic of Latvia. The United Nations Convention on Contracts for the International Sale of Goods does not apply to this agreement.
15.3 If any part of these General Terms and Conditions is found to be invalid or unenforceable under applicable laws, the remaining parts of the Terms will still be valid and enforceable.
15.4 The Customer confirms that there are no local laws in their place of business or where the Goods will be transferred that would make any part of these General Terms and Conditions invalid.
16. Force Majeure
16.1 The Company will not be held responsible for any delays due to circumstances beyond its reasonable control.
17. Miscellaneous
17.1 If any part of these Terms and Conditions is deemed invalid, the remaining terms will remain in effect.
By placing an Order or accepting the Quote from HQ CHIPPER PARTS, the Customer acknowledges and agrees to these Terms and Conditions attached to the current Order
